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Description
Facts
EcoFlow Smart Home Panel 2 has a 10-year of quality assurance warranty.
Distribution panel: NEMA 3R standards can be installed indoors and out (equivalent to IP14). Battery connection box: NEMA Type 1 electrical enclosure; safe for indoor installation (equivalent to IP10).
EcoFlow Smart Home Panel 2 must be installed by certified installers and electricians who have completed EcoFlow Smart Home Panel 2 product training. We also offer an installation consultation for EcoFlow Smart Home Panel 2. See here for details.
EcoFlow Smart Home Panel 2's installation time may vary depending on the scope of work required and the current configuration of the circuits in your home. For most homes, EcoFlow Smart Home Panel 2 installs in 3-8 hours, which is similar to replacing a standard distribution box.
No. Since EcoFlow DELTA Pro Ultra it won't affect NEM 2.0. It cannot be connected to NEM 2.0 rooftop photovoltaic systems, so a new system would need to be installed.
Any Smart Home Panel 2 needs to be repaired by a professional electrician. Although the panel does not need to be removed from the wall, Smart Home Panel 2 certified technicians must repair the internal assembly and reconfigure the internet connection. If you need this service, please contact the Smart Home Panel 2 technical support team for troubleshooting and determine whether to return to the factory for repair.
Smart Home Panel 2 can manage up to 12 × 120V circuits or 6 × 240V circuits and can be selected according to different needs.
EcoFlow DELTA Pro Ultra connects with Smart Home Panel 2 using an EcoFlow Power Input/Output Cable (5 + 8). If additional cables are needed, they can be purchased on the official online store.
The Smart Home Panel automated timing feature is still available. Smart Home Panel 2 can only achieve a full mains or energy storage power supply for a circuit, and this is based on North American distribution panels.
EcoFlow Smart Home Panel 2 can connect to EcoFlow DELTA Pro and EcoFlow DELTA Pro Ultra. Up to 3 EcoFlow DELTA Pro Ultra Inverters can connect to EcoFlow Smart Home Panel 2, each inverter allowing for 5 batteries. A total of 2 EcoFlow DELTA Pro, with 2 Smart Extra Batteries per unit, can connect to the EcoFlow Smart Home Panel 2 using the EcoFlow Double Voltage Hub.
Smart Home Panel 2 can support two-phase electrical output but cannot achieve three-phase.
Warranty
Warranty Policy – King of Generators
At King of Generators, we are committed to ensuring you have a seamless experience with your purchase. Below is an overview of the EcoFlow warranty policy to help you understand coverage and how to make a warranty claim through King of Generators support.
Warranty Period Overview
EcoFlow provides a limited warranty on its products, starting from the date of purchase. The warranty period varies by product type:
- DELTA Series & RIVER Series: 1–5 years (depending on model)
- Solar Panels: 12 months to 10 years
- Accessories: 12 months
- Smart Generators: 1–3 years
For detailed coverage, refer to the product-specific warranty on EcoFlow’s official website or contact King of Generators support.
What’s Covered?
- Free repairs or replacements for defects in materials or workmanship
- Warranty extensions available for select products upon registration on EcoFlow’s website
What’s Not Covered?
The warranty does not cover:
- Damage due to misuse, unauthorized modifications, or external factors (e.g., water, weather)
- Products purchased from unauthorized sellers or without valid proof of purchase
- Products used outside the intended region or incompatible with local power standards
Note: EcoFlow products are designed for use in the U.S. Warranty claims for malfunctions due to use outside the country may not be covered.
How to Make a Warranty Claim
If you experience any issues, please contact King of Generators support to initiate a warranty claim.
📞 Phone: (855) 799-2943
📧 Email: info@kinggenerators.com
Our team will assist you with the claim process, including verifying your purchase, troubleshooting the issue, and coordinating with EcoFlow for repair or replacement.
Once approved, we will provide further instructions, including shipping details and estimated resolution time.
For any questions regarding warranty coverage, feel free to contact King of Generators support. We're here to help!